DELETE YOUR ACCOUNT

Delete from the app

The fastest way to close your account is inside the Glee app:

1. Open the Glee app and sign in
2. Go to the Profile tab
3. Scroll to the bottom and tap Delete my account
4. Confirm when prompted — this cannot be undone

Request by email

If you can no longer access the app, email us from the address on your account and we will delete it within 30 days.

What gets deleted

When your account is deleted we permanently remove:

• Your name, email address, phone number and address
• Your profile photo
• Your saved preferences and app settings
• All active sessions and login credentials
• Your access to tickets, table bookings and wallet balance

What we keep, and for how long

Kenyan tax and anti-fraud law requires us to retain records of completed transactions. After deletion we keep the following in a form that is no longer linked to your name or contact details:

• Ticket purchase and payment records — 7 years, for financial reporting and dispute resolution
• Reservation and check-in records — 7 years, for the same reason

This data is never sold and is not used to contact you.

Before you delete

• Any unused tickets become unusable — share them with someone else first if you want them to be used.
• Any remaining wallet balance is forfeited. Contact us before deleting if you need a payout.
• Unfinished installment plans are cancelled; amounts already paid are not refunded automatically.

Questions

Email support@gleefolder.com and we will respond within 2 business days.